Phantom

Privacy Policy

Effective Date: 31-Aug-2025

Last Updated: 31-Aug-2025

Introduction

AI Phantom ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI model management platform and API gateway services.

Information We Collect

Account Information

  • Personal Details: Name, email address, phone number
  • Business Information: Company name, billing address, tax identification
  • Authentication Data: Encrypted passwords, two-factor authentication settings
  • Payment Information: Credit card details, billing history (processed securely)

Usage Data

  • API Usage: Request logs, response times, error codes, usage patterns
  • Platform Activity: Dashboard interactions, feature usage, session duration
  • Technical Data: IP addresses, browser information, device identifiers
  • Performance Metrics: Latency measurements, success rates, error analysis

Communication Data

  • Support Interactions: Support tickets, email communications, chat logs
  • Account Communications: Service notifications, billing communications
  • Marketing Communications: Newsletter subscriptions, promotional content preferences

Automatically Collected Data

  • Cookies and Tracking: Session cookies, preference cookies, analytics cookies
  • Log Files: Server logs, access logs, error logs
  • Analytics Data: User behavior patterns, feature utilization, performance metrics

How We Use Your Information

Service Provision

  • Account Management: Creating and maintaining your account
  • Service Delivery: Processing API requests, routing to AI providers
  • Billing and Payment: Processing payments, generating invoices
  • Customer Support: Responding to inquiries, troubleshooting issues

Service Improvement

  • Analytics: Understanding usage patterns to improve our platform
  • Performance Monitoring: Optimizing service performance and reliability
  • Feature Development: Developing new features based on user needs
  • Quality Assurance: Monitoring service quality and identifying issues

Communication

  • Service Updates: Notifying about service changes, maintenance, outages
  • Billing Communications: Sending invoices, payment confirmations
  • Marketing: Promotional content (with your consent)
  • Legal Requirements: Compliance with applicable laws and regulations

Data Security

Encryption

Data encrypted in transit and at rest using industry-standard protocols

Access Control

Strict access controls and authentication mechanisms

Secure Infrastructure

SOC 2 compliant infrastructure with regular security audits

Monitoring

24/7 security monitoring and incident response

Your Privacy Rights

Data Access & Control

  • Right to access your personal data
  • Right to rectify inaccurate information
  • Right to delete your data (subject to legal requirements)
  • Right to data portability

Communication Preferences

  • Opt-out of marketing communications
  • Control cookie and tracking preferences
  • Request information about data processing
  • File complaints with supervisory authorities

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Usage Logs: Retained for 12 months for service optimization and security purposes
  • Billing Information: Retained for 7 years for tax and accounting purposes
  • Support Communications: Retained for 2 years for quality assurance

You may request deletion of your data at any time by contacting berdsolutions@gmail.com. Some data may be retained for legal compliance or legitimate business interests.

Third-Party Services

AI Phantom integrates with various third-party AI providers and services. When you use our platform:

  • Your API requests may be routed through third-party AI providers
  • We use secure payment processors for billing (Stripe, PayPal)
  • Analytics services help us improve our platform performance
  • Cloud infrastructure providers ensure service reliability

We carefully select partners who maintain high privacy and security standards. However, we recommend reviewing their privacy policies for complete understanding of data handling.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Berd Solutions - Privacy Team

berdsolutions@gmail.com

Subject: "Privacy Policy Inquiry"

We will respond to privacy-related inquiries within 30 days.