Refund & Cancellation Policy
Effective Date: 31-Aug-2025
Overview
AI Phantom offers different refund and cancellation terms based on the service type and billing model you choose. We strive to provide flexible options while maintaining fair business practices.
Monthly Subscriptions
Cancellation
Cancel anytime before your next billing cycle
Refund Policy
No refunds for partial months, service continues until end of billing period
Data Retention
Account data retained for 30 days after cancellation
Annual Subscriptions
Cancellation
Cancel anytime with 30-day notice
Refund Policy
Prorated refund available for unused months (minus processing fees)
Processing Time
5-10 business days after cancellation confirmation
How to Cancel
Self-Service Cancellation
- Log into your AI Phantom dashboard
- Navigate to Billing & Subscriptions
- Select "Cancel Subscription"
- Confirm cancellation and provide reason (optional)
Support-Assisted Cancellation
Include: Account email, subscription details, cancellation reason
Response Time: Within 24-48 hours
Refund Processing
Eligible Refunds
- Unused months on annual subscriptions
- Duplicate charges or billing errors
- Service unavailability exceeding SLA commitments
- Technical issues preventing service access
Non-Refundable Items
- Monthly subscription fees (partial months)
- API usage charges
- Used credits or tokens
- Setup or activation fees
- Third-party provider costs
Refund Timeline
Request
Submit refund request
Review
3-5 business days
Processing
5-10 business days
Complete
Refunded to original payment
Contact for Refunds and Cancellations
Support Team
berdsolutions@gmail.com
Subject: "Refund Request" or "Cancellation Request"
Required Information:
- Account email address
- Subscription or transaction ID
- Reason for refund/cancellation
- Preferred refund method (if applicable)